Purchasing Guide
 


 

  1. Description of the service
On the ticket sales pages of www.gpticketshop.hu, you can get information on the stock of tickets available for our sporting events (the ‘Event’). You can specify the quantity you wish to buy from the ticket(s) of the selected category, which you can immediately purchase with your bank card.
 

 
  1. Selection of tickets
You have the option to select the ticket category (grandstand) and to enter the number of tickets you wish to buy within those, but you cannot choose a specific seat. Of course, it is ensured that tickets ordered at the same time are next to each other, and junior tickets are always next to an adult ticket. For events where a separate category (grandstand) cannot be selected, the seats are booked in the order of arrival. If you no longer wish to add more tickets to your cart, click the ‘cart’ button at the top of the page. Wherever you are browsing on the webpage, by clicking on the ‘cart’ button in the upper right corner, you can see what tickets you have put into the cart so far or can change its content.
  1. Last tickets
If the words ‘Last tickets’ appear next to a category, there are only a few available tickets left. These, as in any other case, are issued in the order of payments received. If you were able to order a ticket, but it was sold out while we were to receive its price (e.g. if an amount in EUR is transferred from a HUF account, the amount does not appear immediately on our account), we will offer you another option or refund the money.
  1. Sold out tickets
If the words ‘Sold out’ appear next to an event, unfortunately, there are no more tickets available for purchase in our online system.
 
  1. Ticket prices
Ticket prices shown in EUR are invoiced in EUR and those in HUF, in HUF. Please always pay in the currency indicated (for more information, contact your account-keeping bank). The prices shown next to the tickets are gross consumer prices (including VAT).
 
 
  1. Use of the shopping cart
You can see the tickets you have selected in the shopping cart list. You can see the type, number and unit price of the selected ticket. The total amount to be paid is shown under the tickets. Please carefully review your cart before clicking the ‘Order’ button. We can neither replace nor redeem the tickets purchased. If you want to change the quantity of a particular ticket type, press the +/- button. If you want to delete a ticket from the cart, you can also do so.
 
  1. Mode of delivery
Of the modes of delivery, you always see the options enabled for the ticket selected and added to the cart to be active. If any mode of delivery is inactive, it is not enabled for the selected ticket.
  1. Home delivery
When ordering on the Internet, it is possible to request the home delivery of the purchased tickets under the following conditions.

There should be a minimum of 3 working days between the receipt of the payment and the Event. Delivery time is between 8 a.m. and 5 p.m. on working days. In case of unsuccessful delivery, the courier service will contact the Customer by phone. If delivery is still unsuccessful after that, the courier service will return the tickets to the registered office of the seller and they can be picked up there.

The amount of the delivery fee must be paid in cash to the courier upon delivery. Please do not send us the shipping fee under any circumstances. The cost of shipping is NOT added to the ticket price. The Customer can find information in advance about the courier service fee on the http://pannonxp.hu/aszf website. However, the Service Provider reserves the right to use another courier service for delivery, in which case the then-current schedule of rates of the courier service used shall apply. In case of delivery abroad, the Service Provider shall make out a separate invoice for the courier service fee; delivery may take place after payment of such invoice.
Please fill in the shipping details when completing the payment form. If the delivery address is the same as the customer data provided, please click on the words ‘Shipping details are the same’. Please provide accurate details.
Please note that home delivery can be requested only at the same time as the order.
7. Payment
After checking the contents of the cart, press the ‘Order’ button. Fill in the Customer data fields on the following datasheet, select the mode of delivery and the method of payment and, if you use a courier service, the shipping address as well. Please fill in the form accurately. You must complete every field. After entering the details, press the ‘Order’ button. The system will redirect you to the payment interface of the financial service provider, WIRECARD. There you need to provide the information necessary for bank card payment.

For our webshop, WIRECARD provides card acceptance through a secure card acceptance system using an SSL protocol. When you pay by bank card, you will be redirected to the WIRECARD payment page, so payment will be made directly on the website operated by them, working in accordance with the rules and security regulations of the international card companies, and not on the website of the Webshop. The Webshop does not possess any data, the number or the expiration date of your card or the underlying account in any form and may not gain access to them.

For more information on bank cards suitable for conducting a transaction, see the ‘Secured bank card transactions’ section below. The financial service provider automatically sends the result of the transaction to the ticket system within 5 to 10 seconds. Please do not close the browser and do not stop the process. The system sends an immediate confirmation to the email address provided on the form, which contains the parameters of the tickets purchased.
  1. Confirmations
The system will automatically notify you of the successful order by email. If you do not receive this confirmation within 1 hour, please do NOT initiate a new purchase, but call +36 (1) 266 2040 or send an email to office@ostermannf1.hu. The confirmation will be sent again upon request. The successful completion of the purchase does not depend on sending a confirmation. A communication error can also cause you not to receive a confirmation. In this case, please contact our customer service.
If you chose to make a card payment, the order confirmation is also a confirmation of a successful payment.
In the case of bank transfer, the confirmation contains the details required for the transfer.
Since the given amount may have been deducted from your account, but we have not yet received it (e.g. in the case of purchases made at night or on a weekend, or when you transfer an EUR amount from a HUF account), we will always send you a separate email regarding a successful payment if we have actually received it.

If an error occurred during payment, please call our customer service. Do not restart the purchase. After a successful payment, we will send you the image of the invoice in another email as a PDF attachment. If there is a print@home ticket for that race, it will also be sent via a separate email. If you do not receive these emails, please check whether it has been sent to the spam folder of your email account.
  1. Receipt of tickets
You can pick up the tickets you purchased and paid for in the Webshop:
(a) at the registered office of the seller (Ostermann Forma 1 Kft., 1052 Budapest, Deák Ferenc utca 3-5., Hungary; Váci 1 Office Building) during opening hours at or before noon on Wednesday before the event, by presenting the invoice.
(b) For Formula 1 only, at the ‘Reservation desk’ kiosk set up at Gate 1 of Hungaroring, during opening hours, from Thursday during the event, by presenting the invoice. Opening hours: Thursday: 12 noon to 6 p.m., Friday and Saturday: 7 a.m. to 6 p.m. and Sunday: 7 a.m. to 2 p.m.
(c) delivery by courier service (see Section 6).
  1. Bank cards suitable for transactions
Payment is currently possible with the following embossed cards in the payment system provided by the international service provider:
• MasterCard,
• Visa.

It is not possible to pay with Maestro cards.
  1. Buying tickets on the spot
It is also possible to purchase leftover tickets at Hungaroring during the entire weekend of the race. For some events, on-site ticket prices may differ from the prepaid prices.
  1. What are print@home tickets?
 The print@home ticket is a full-featured electronic ticket sent in PDF format by email that gives you access. The number sequence and barcode on it contain all the information about the order. It makes it possible to identify the ticket, so there is no need for any other security mark. The barcode is checked electronically on entry to the Event venue.
Please print the PDF document sent to you one by one for each ticket you purchased. To open the PDF document, you will need the Adobe Reader program.
If it is permitted to issue an electronic ticket for the selected ticket, the system will automatically specify this delivery mode, which cannot be changed. If you are buying a ticket for which the system indicates a print@home ticket type, please make sure you print your tickets in time; buy print@home tickets only if you can print them or can ensure that they can be read on an electronic device without any problem. print@home tickets should be printed at their original, i.e. A4, size. We cannot accept print@home tickets displayed on any electronic device (phone, laptop) but not readable at the venue as valid tickets.
It is not possible to print print@home tickets at the event venue; therefore, entry may be denied by the Event Organizer in the absence of a printed ticket.
Please note that the print@home ticket is valid in itself and entitles you to enter. Do not allow any unauthorized person to make a copy of it under any circumstances. Since the barcode reader system cannot see the difference between the copied and the original barcode, it is always the FIRST read ticket that is accepted as the original ticket. Any additional print@home ticket with the same barcode is considered a duplicate, i.e. an invalid ticket.
 Please use plain A/4 white office paper for printing. You can also print using either an inkjet or laser printer. However, it is important that you do not use the economical mode of the printer for printing (draft printing), as it may result in the distorted display of the barcode.
 
  1. Storing and protecting your data
As data controller, Ostermann Forma 1 Kft. undertakes, in connection with the personal data provided at the time of purchase, to ensure that all data processing related to its activities complies with the requirements set forth in the legislation in force, in particular:
Act CXII of 2011 on informational self-determination and freedom of information (the ‘Freedom of Information Act’);
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Text with EEA relevance) (the ‘GDPR’);
Act CVIII of 2001 on certain issues of electronic commerce services and information society services;
Act XLVIII of 2008 on the basic conditions of, and certain restrictions on, economic advertising activities.
  1. Telephone and Internet customer services

Please contact Ostermann Forma 1 Kft. if you have additional questions about the Event or if you have a problem with or question about your purchase.
Please note that we are unable to handle calls and emails on weekends, non-working days and holidays.